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Chapter 10 - A Plan the Hotel Could Bear

After the lender hung up, nobody in the conference room moved.

Elena had a folder open in front of her. Across the top page, a contractor had written *Which floors can be closed, and when?* Daniel’s old forecast had treated closed rooms as though they could keep earning money. The question looked simple until I tried to answer it honestly.

“We have three business days,” I said. “What can we price in that time?”

Elena shut the folder.

“Not every bathroom in the building. Not every heating and cooling unit. We can get a firm price for the work that has to happen first, and a credible schedule for the rest.”

“Then start there. I don’t want another plan that works only if nothing goes wrong.”

By nine, she had brought our chief engineer, Luis, into the room. He arrived carrying maintenance logs rather than a presentation. Several room units had needed repeated repairs. One service elevator was reliable; the other had been taken out of use twice that month. The kitchen ventilation system needed work before the next heavy banquet season.

“We can keep patching things,” Luis said. “That doesn’t mean they’re fixed.”

I asked him which jobs he would authorize first if the hotel belonged to him.

He looked surprised. Then he marked three lines: the elevator, the ventilation, and the worst of the heating and cooling units.

“What about the accessible bathrooms?” I asked.

“Some of those rooms can’t wait for a whole-floor renovation. Elena has the guest reports.”

Elena slid them across the table. I read about a grab bar that had come loose and a shower entrance a guest could not use as expected. One room was already out of service. Another could be taken out of inventory until it was corrected. Neither belonged on a distant list just because a larger bathroom project would be cheaper to organize by floor.

I had come downstairs thinking that phasing meant postponing work. Elena and Luis showed me that it also meant choosing the right order.

We spent the morning separating jobs that could be priced and started soon from jobs that needed further surveys. The contractor agreed to return with a first-phase bid based on specified equipment and room closures. He would also give us a range for later work, clearly labeled as preliminary.

When he left, I looked at the draft schedule Elena had made.

“You’ve marked twelve rooms out during the first stretch.”

“Possibly twelve. We need the contractor’s sequence before I’ll stand behind the dates.”

“Daniel used zero.”

“I know.”

There was no satisfaction in her voice. She had to make the actual schedule work, no matter whose mistake had brought us there.

At lunch, I took the papers upstairs. Margaret was sitting near the window with a bowl of soup she had barely touched. I put the folder on the coffee table, not in her lap.

“You can leave it,” she said.

“I was hoping you’d look at the order of the work.”

She read quietly, turning back once to compare the guest reports with Elena’s list.

“The bathroom rooms are in the first phase?”

“The ones with reported problems. We still have to survey the others.”

“And the kitchen?”

“Ventilation work is included.”

She tapped the schedule.

“Then why does it say the banquet kitchen stays open every weekend?”

“We think the contractor can work around service.”

“Does Elena think that?”

“She wrote it as a question.”

Margaret looked at me. I had read a question mark as an answer because the answer was convenient.

I called Elena. With Margaret listening, she explained that some ductwork might be done overnight, but the contractor had not confirmed how long the kitchen would need to close for the final connection. We could move certain events to the smaller kitchen or limit bookings. We could not promise uninterrupted service yet.

“Put that in the schedule,” Margaret said when I ended the call.

“I will.”

“And ask the banquet staff what it would mean for their shifts. I don’t want them hearing that we’ve protected their work because we wrote *weekend service continues* on a page.”

I pulled out a pen and crossed out the line.

She looked down again.

“Are you going to tell the investors I agree with this?”

“Only if you want me to.”

“I agree with doing the urgent work first. I haven’t seen a funding offer, and neither have you.”

She handed the folder back. It was the clearest statement I could take into the afternoon meeting.

Natalie, the potential financing partner, joined us by video. Her reviewer had rebuilt a more conservative operating forecast using the room closures Elena could support. He had not finished testing the later phases.

“The first package is worth discussing,” Natalie said. “But I need a fixed scope, an owner contribution, and evidence that the other owners agree to the borrowing. I’m not offering a facility on this call.”

Simone had already checked the Bennett House agreement. Margaret and I held control, but the borrowing we were considering required minority investor consent. Control did not make their signatures optional.

Our controller had confirmed how much Margaret and I could contribute without taking money from hotel payroll or its operating reserve. I gave Natalie the figure and said we could document it. Simone added that we would have to sign a binding commitment before it counted in the lender’s submission.

Natalie studied the draft.

“Why is the second service elevator in phase one?”

“Because our engineer says further repairs aren’t a dependable plan,” I said.

“And the bathrooms?”

“We’re correcting the rooms with identified problems first. We won’t put them back in service until the work is checked. The remaining survey will tell us what comes next.”

It was less polished than Daniel’s presentation. Natalie asked harder questions because there were real closures and uncertain costs on the page. She also kept talking. By the end of the call, she had agreed to review the contractor’s first-phase price as soon as it arrived. That was all.

Downstairs, I found Elena at the service desk helping a guest whose room wasn’t cooling properly. She arranged a move, made sure someone brought up the guest’s bags, and met me in the office ten minutes later.

“I don’t want to send another staff notice full of maybes,” she said.

“Neither do I.”

“We owe them the update Margaret asked for next week. If we change schedules before then, I need to tell the affected teams directly.”

“Do that. Tell them what we know and what we’re still pricing.”

She nodded, then hesitated.

“People are asking whether the sale is back on.”

“The Whitmore bid is still unaccepted. We’re working on another plan. I can’t promise the bank will renew.”

“That’s an answer I can give them.”

By the following afternoon, the contractor had delivered a first-phase price with a list of exclusions. Simone made me read every one. The bid covered the elevator, kitchen ventilation, the specified room units, and repairs to the accessible bathrooms identified so far. Opening walls could expose additional work. A contingency was in the plan, but it was not a magic fund large enough to cover any surprise.

The later phases brought the preliminary total to several million dollars. We could not afford to begin everything at once. We could afford to put forward a first package with an owner contribution and seek financing for the remainder, if Natalie’s review held up and the investors consented.

Simone set the investor meeting for that evening. Margaret chose not to attend. Before I left the suite, she asked to see the version I would present.

On the cover page, under *Projected Benefits*, I had written that improvements would protect jobs and increase revenue.

She handed me the pen.

“We hope they’ll help keep people working,” she said. “You don’t know what the hotel will earn.”

I changed the sentence. I also removed a line suggesting every current position would remain. The Whitmore staffing plan was not ours, but rejecting it did not give me the right to guarantee a future I could not see.

At six, I faced the minority investors in the same conference room where I had first shown Vanessa who owned the hotel. Simone sat beside me. Elena was there to answer questions about the schedule. Daniel was not invited.

I explained the closures, the price, the proposed owner contribution, and what remained unpriced. One investor asked whether we had refused a higher offer out of anger over the wedding.

“No,” I said. “The bid is still before us. It includes staffing changes I’m unwilling to approve without considering an alternative. This plan is an attempt to test that alternative. You should judge it on its costs and risks.”

Another asked whether Natalie would finance it.

“She hasn’t committed. She’s reviewing this package. We have a short deadline to give the lender binding commitments, and I won’t describe an expression of interest as money we have.”

The questions continued. Some investors wanted a larger contingency. One wanted to know why our previous forecast had shown revenue from rooms we now expected to close. I told them Daniel had prepared that forecast, that we had withdrawn it, and that Simone was reviewing how the underlying information had been used. I did not guess at what the review would find.

The meeting ran past seven. At last, two investors said they were prepared to approve once Simone circulated final language and Natalie confirmed terms. A third asked for a night to read the contractor’s exclusions.

The fourth investor, a man who had put money into the hotel long before Margaret and I had considered renovating it, closed his folder.

“I want the Grand Ashton to survive,” he said. “I can live with an honest schedule. But your son had access to records, and figures from those records ended up in a buyer’s presentation. You’ve told us his access is paused.”

“It is,” Simone said.

May you like

He shook his head.

“Paused isn’t resolved. I won’t approve any new borrowing until Daniel’s former access to the hotel records has been formally addressed.”

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