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Chapter 4: The People Behind the Payroll

For a moment, none of us spoke. Leah’s words stayed in the room with me, though she and Maya were both on the phone: approvals under my name, entered weeks after my access had been disabled.

“Can the status record be wrong?” I asked.

“It’s possible a report could be incomplete,” Leah said. “I’m not treating it as the whole answer. But it shows the account was disabled before those approvals appeared.”

Maya asked whether Leah had the underlying login and administrator logs.

“Not yet. I’ve requested that they be preserved, along with any changes to account permissions. I’m saving the reports I’m authorized to access now.”

“Does the report tell you who made the entries?” Maya asked.

“No. It tells me what name is in the approval field.”

I stared at the wall across from the unfamiliar bed. Until that evening, I had been afraid the company would find something I had forgotten signing. Now I was afraid of what someone else had remembered to sign for me.

“Please don’t send the reports to my phone,” I said. “Send them to Maya through whatever secure channel she gives you.”

“I will,” Leah said.

After the call, I opened Daniel’s contact on my phone. His name sat above five years of messages: grocery lists, airport delays, a photograph he had sent me of our first apartment after we moved out.

I could almost hear myself asking him who had used my name. I could hear him answering with a question about whether I had taken my medication, or slept enough, or understood how much trouble I was causing.

I closed the contact without calling.

The next morning, I sat at the small table in my temporary room and searched my personal email for the day I had left Harbor Home’s caregiver-support program. I had returned my company laptop at the office. Someone in IT had signed a receipt and emailed a copy to my personal address because I no longer had company access.

There it was: my name, the laptop’s asset number, and the date.

I forwarded the original email to Maya, then called her.

“Don’t clean up the thread or crop the receipt,” she said. “The original message may help establish when you handed over the laptop.”

“I haven’t touched it.”

“Good. It supports your account. It doesn’t tell us whether someone later restored access or used another method. We still need those logs.”

“I know.”

Saying it was easier than accepting it. My fingers kept drifting toward Daniel’s number.

A second call came in while Maya was speaking. The screen showed Rosa Alvarez.

I had known Rosa since the first year of the program. She had worked overnight shifts when other caregivers couldn’t, and she was one of the few people who would tell me plainly when a policy looked sensible on a slide and impossible in a patient’s kitchen. We had exchanged personal numbers long before I left Harbor Home.

“I’ll call you back,” I told Maya.

“Take your time.”

Rosa answered on the second ring.

“Claire? I’m sorry to bother you. I heard things were going on.”

“You’re not bothering me.”

She hesitated. “I don’t need to know what happened at your house. I’m calling about my check.”

I gripped the edge of the table.

“What happened?”

“Eleven hours are missing from the last pay period. Two shifts. I was there; the family knows I was there. The schedule still shows me assigned.”

“Did you tell payroll?”

“Yesterday. They said they’d look into it. This morning they told me there’s a lot to sort out.”

Rosa gave a short laugh with no amusement in it.

“My landlord doesn’t take ‘a lot to sort out.’”

I asked her to tell me only what she knew firsthand. She had saved screenshots of her schedule and her pay statement. She had sent the shift details to payroll in writing. She had heard other caregivers were checking their hours, but she could not speak for their checks.

“I don’t want to turn into somebody’s exhibit,” she said. “I want the hours I worked.”

“You should have them.”

“I’ve got a regular client who needs help getting out of bed every morning. I can’t spend all day chasing a paycheck and then have somebody decide I’m difficult to schedule.”

Rosa had once told me that the hardest part of her job was not lifting people. It was watching them apologize for needing to be lifted. I remembered that now because she sounded almost apologetic herself.

“I can ask my lawyer how you can report this without it being handed around,” I said. “I won’t give anyone your name or your screenshots unless you decide you want me to.”

“Will she keep me out of trouble?”

“I can’t promise that. I can promise I won’t make the decision for you.”

For a few seconds I heard traffic on her end of the line. She was probably between visits, using minutes she could not bill to ask about money she had already earned.

“All right,” she said. “Ask her.”

When I called Maya back, I told her about the missing hours. I did not give her Rosa’s name until we had talked through what she would do with it.

“We can keep her account with my office for now,” Maya said. “If she agrees, she can send the schedule and pay statement directly to me. I can ask Leah to look into unpaid hours without identifying Rosa in a board presentation. But an investigation into specific shifts may eventually require the worker’s name. I won’t promise anonymity we can’t maintain.”

“What about the independent review?”

“The board hasn’t approved one yet. Before her account goes to reviewers, Rosa needs to know who will receive it and what they may do with it.”

I called Rosa again and put Maya on the line. Maya explained it without courtroom words. Rosa asked whether sending a screenshot meant she was accusing anyone of stealing from her. Maya told her it meant she was asking Harbor Home to account for hours she had worked.

“I can do that,” Rosa said. “But tell me before you put my name in front of Daniel.”

“We will,” Maya said.

By afternoon, I could no longer think of the $2.4 million as a number in an invoice summary. That money was still disputed; I did not know whether any of it had caused Rosa’s short check. But I knew what eleven missing hours meant to someone waiting on rent.

I called Leah with Maya on the line.

“There’s a caregiver reporting unpaid hours,” Maya said. “We’re handling her account with her consent. We need to know whether there’s a process to correct earned wages promptly, separate from the consultant review.”

“There is supposed to be,” Leah said. “Payroll can verify against schedules and visit records. I’ll have the payroll manager review the correction process. I won’t ask you for the worker’s identity unless it becomes necessary to check the shifts.”

“And the cash?” I asked.

Leah exhaled. “The next regular payroll is still covered on the forecast. I’ve now checked the balance in the payroll account. The assumption I’m working on is a customer payment due before payroll closes. I have its remittance notice, but the money has not cleared.”

“So you can’t count it yet.”

“Not as cash in the bank. I’m taking a backup plan to the board: confirm the receivable, keep enough operating cash available for wages, and authorize verified corrections as soon as we know what’s owed. I’m also asking for an independent check of whether the short hours are isolated.”

“Will Daniel have to approve it?” I asked.

“I’m asking the board to make sure payroll decisions don’t depend on one person while this is being reviewed. That request doesn’t make it so. They have to act.”

She paused.

“Claire, I can’t tell you the consultant payments caused any missing wages. A scheduling error could explain Rosa’s check. But I won’t use that possibility as a reason to wait.”

After we hung up, Dad called. I let it ring once before answering.

“Maya says Leah is bringing payroll to the board,” he said.

“Yes.”

“If there’s a shortfall, I can arrange—”

“Dad.”

He stopped.

“I appreciate the offer. Leah has a plan she’s asking the board to consider. Let her do her job, and let the workers’ pay be Harbor Home’s responsibility.”

“I don’t want people going unpaid because I refused to renew financing.”

“Then don’t turn their wages into another conversation about you and Daniel.”

The silence lasted long enough for me to regret how sharply I had said it. Then Dad answered.

“You’re right.”

It was not a grand promise. For once, I was glad of that.

Near evening, Maya sent me a message confirming she had received my laptop receipt in its original email. She had also asked company counsel again for the missing access and approval logs. No one had supplied them.

I was reheating soup when Leah called.

“I have one of the approval entries in front of me,” she said. “I’m sending Maya the report, not a screenshot. The date caught my attention.”

“What date?”

“June twenty-sixth. Two fourteen in the afternoon. It’s listed under your name.”

The soup steamed untouched beside me. On June twenty-sixth, I had gone to the hospital for gallbladder surgery. I had kept the discharge papers because the recovery had been harder than I expected.

May you like

At 2:14 that afternoon, I was under general anesthesia.

Daniel had driven me to the hospital.

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